Store Policy
We are committed to providing a transparent, fair, and secure shopping experience for every customer. Please review our policies regarding orders, returns, and privacy to ensure a smooth and reliable service.
Privacy Policy
At Zenith Oasis, your privacy is as precious as our jewelry. We are committed to protecting the personal information you share with us.
Information Collection: We collect information you provide when creating an account, making a purchase, or signing up for our newsletter (e.g., name, email, shipping address).
How We Use Your Data: Your information is used solely to process orders, improve our website experience, and send you occasional updates regarding new collections.
Data Security: We implement industry-standard encryption to ensure your payment details and personal data remain secure. We never sell your information to third parties.
Cookies: Our website uses cookies to enhance your browsing experience and remember your preferences.
Shipment Policy
We strive to get your new treasures to you as safely and quickly as possible.
Processing Time: Most orders are processed within 1–3 business days. Custom or luxury sets may require additional time.
Shipping Rates: Rates are calculated at checkout based on your location. We offer standard and expedited shipping options.
Tracking: Once your order has shipped, you will receive an email with a tracking number so you can follow its journey to your door.
Insurance: Because our items are high-value, all shipments are fully insured against loss or damage during transit.
International Shipping: We ship worldwide; however, customers are responsible for any customs duties or import taxes incurred.
Transactional Policy
This policy outlines the terms of your purchase and our commitment to a smooth checkout experience.
Payment Methods: We accept all major credit cards, PayPal, and [Insert other methods, e.g., Apple Pay/Stripe].
Order Confirmation: You will receive an automated email receipt immediately after a successful transaction. If you do not receive this, please contact zenithoasis@gmail.com.
Pricing & Errors: We reserve the right to cancel orders arising from pricing errors. If your order is canceled, a full refund will be issued immediately.
Refunds & Exchanges: Transactions are eligible for refund or exchange within [14/30] days of receipt, provided the item is in its original, unworn condition with all security tags intact.
Security: To prevent fraud, we may occasionally reach out to verify the identity of the cardholder for high-value transactions.
Return and Refund Policy
At Zenith Oasis, we want you to be completely enamored with your purchase. If a piece doesn’t meet your expectations or arrives with an issue, we are here to make it right.
1. Returns & Refunds
Window: You have [14/30] days from the date of delivery to request a return.
Condition: To be eligible for a refund, items must be in their original, unworn, and unaltered condition, including all original packaging, certificates of authenticity, and security tags.
Exclusions: For hygiene reasons, earrings cannot be returned unless they are defective. Customized or engraved pieces are final sale and cannot be refunded.
Process: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 5–7 business days.
2. Replacements & Exchanges
Defective or Damaged Items: If your jewelry arrives damaged or with a manufacturing defect, please contact us at
[Contact Email]within 48 hours of delivery with a photo of the item. We will arrange a priority replacement at no additional cost to you.Size Exchanges: Ordered the wrong ring size? We offer a one-time size exchange for the same design, provided the item is unworn. Shipping costs for size exchanges are the responsibility of the customer.
3. Shipping for Returns
Return Labels: For standard returns (change of mind), customers are responsible for return shipping costs. We recommend using a trackable shipping service with insurance, as we cannot guarantee that we will receive your returned item.
Faulty Items: If the return is due to our error or a defective product, Zenith Oasis will provide a pre-paid return shipping label.
4. Non-Returnable Items
Gift cards.
Items purchased during “Final Sale” or “Clearance” events.
Items showing signs of wear, scratches, or damage caused by the customer.